Refund policy
RETURN & REFUND POLICY
Returns
We want you to feel confident shopping with Niyoré.
You may request a return within 14 days of receiving your order. To request a return, please contact us at hello@niyore.com before sending any items back.
Items must be returned in substantially the same condition as received. Where applicable, items should be unused and returned with their original packaging and accessories.
Please do not send products back to the address shown on your parcel without contacting us first. The correct return instructions and return address will be provided after your return request has been reviewed.
Unless otherwise required by applicable law or the item is faulty, damaged, or incorrect, the customer is responsible for the direct cost of returning the item.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us at hello@niyore.com as soon as possible.
Please include your order number, a description of the issue, and clear photos or videos showing the problem where possible.
We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable consumer law.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return where an exception to the right of withdrawal applies under applicable law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Personalized or custom-made products may also be excluded where permitted by applicable law.
If you are unsure whether your item can be returned, please contact us at hello@niyore.com.
Your statutory rights are not affected.
Sale Items
Products purchased during a sale or promotion remain subject to applicable consumer rights.
Any additional voluntary return conditions offered by Niyoré will be stated at the time of purchase.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, color, or variation, please contact us regarding the return of your original item and place a new order separately.
EU/EEA Right of Withdrawal
If your purchase is covered by EU/EEA consumer rules on distance sales, you generally have the right to withdraw from your purchase within 14 days without providing a reason, subject to applicable exceptions.
The withdrawal period generally expires 14 days after you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, contact us at hello@niyore.com with a clear statement that you wish to withdraw from the purchase.
After notifying us of your withdrawal, the goods must generally be returned within the applicable legal timeframe.
Refunds
Once your return has been received and reviewed, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.
Where the statutory right of withdrawal applies, refunds will be handled in accordance with applicable consumer law.
Contact
For questions about returns or refunds, please contact:
Niyoré
Email: hello@niyore.com
Website: niyore.com