Shipping policy
SHIPPING POLICY
Last updated: August 11, 2026
At Niyoré, we want your order to reach you as smoothly as possible. Please review the information below before placing your order.
Order Processing
Once your order has been placed, it will be processed before shipment. Processing times may vary depending on the product, availability, destination, and fulfillment partner.
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery
Delivery times vary depending on your location, the product ordered, the shipping method, and the fulfillment location.
Estimated delivery information may be displayed at checkout or on the relevant product page where available.
Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, public holidays, weather, or other circumstances outside our reasonable control.
International Shipping
Niyoré may ship products internationally. Available shipping destinations and shipping costs will be shown during checkout where applicable.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where these charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable law.
Multiple Packages
Some Niyoré products may be fulfilled from different locations. If your order contains multiple items, they may arrive separately and at different times.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
Tracking Your Order
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Please ensure that your shipping address and contact information are correct before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at hello@niyore.com.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Delayed Orders
Occasional delays can occur during transit.
If your order appears significantly delayed beyond the estimated delivery timeframe, please contact us at hello@niyore.com and we will assist you in investigating the shipment.
Lost, Damaged or Incorrect Orders
If your package arrives damaged, you receive an incorrect product, or you believe your shipment has been lost, please contact us at hello@niyore.com as soon as possible.
Please include your order number and, for damaged or incorrect items, photographs of the item and packaging where possible.
We will review the issue and provide an appropriate solution in accordance with our policies and applicable consumer law.
Returns
Shipping and returns are separate processes. Please review our Refund Policy for information regarding returns, refunds, and your applicable right of withdrawal.
Contact
For shipping questions, please contact:
Niyoré
Email: hello@niyore.com
Website: niyore.com